Privacy Policy

1. Information We Collect

We collect the following types of information when you contact us or use our website:

• Name
• Phone number
• Email address
• Service address (the property where work will be performed)
• Information submitted through our website contact forms, including project notes and any details you choose to share about the tree work you need
• Communications shared with us via phone calls and SMS text messages
• Website usage data collected automatically through Google Analytics, such as pages visited, time on page, device type, browser type, general geographic region, and referral source

We do not knowingly collect sensitive personal data such as Social Security numbers, financial account information, government-issued identification, biometric data, precise geolocation data, or information about health, religion, race, ethnicity, sexual orientation, immigration status, or political views.

2. How Information Is Collected

Information is collected in the following ways:

• When you fill out and submit a contact form on our website
• When you call us by phone
• When you send or receive SMS text messages with us
• Automatically through Google Analytics when you visit our website

3. How We Use Information

We use the information we collect to:

• Respond to your inquiries about tree services
• Provide written quotes, scope project details, and schedule service appointments
• Communicate with you before, during, and after the work is completed
• Provide customer support and address any questions or concerns
• Send SMS communications related to your service request (with your consent), including appointment confirmations and follow-up messages, and occasional marketing or seasonal reminders
• Understand how visitors use our website so we can improve its performance and content

4. SMS Communications & A2P Compliance

By providing your phone number through our contact form or by phone, you consent to receive SMS text messages from Hilltop Tree Services LLC. The following terms apply:

• SMS consent is not a condition of purchasing any service from us.
• Message types include service-related messages (appointment confirmations, schedule changes, quote follow-ups) and marketing or promotional messages (seasonal reminders, special offers).
• To opt out at any time, reply STOP to any text message you receive from us.
• For help, reply HELP to any text message or contact us directly at (412) 607-8548.
• Message frequency varies depending on your service request and active projects.
• Message and data rates may apply based on your wireless carrier and plan.
• Carriers are not liable for delayed or undelivered messages.
• Phone numbers and SMS consent are never sold, rented, or shared with third parties for marketing purposes.

5. Data Sharing

We do not sell your personal information. We share information only with the limited service providers we use to operate the business, and only to the extent necessary for them to perform their function. These service providers include:

• Webflow — the platform that hosts our website
• GoHighLevel — the customer relationship management platform we use to handle contact form submissions, SMS communications, and customer records
• Google Analytics — the analytics service we use to understand website traffic and usage patterns

Each of these service providers is required to safeguard the information they receive and is permitted to use it only for the purposes of providing services to us. We do not authorize them to use your information for their own marketing or to share it further.

We may also share information when required by law, such as in response to a valid subpoena, court order, or government request, or to protect our legal rights, the safety of our crew, or the safety of others.

We do not sell, rent, lease, or otherwise share your phone number or SMS consent with any third party for marketing purposes under any circumstance.

6. Cookies & Analytics

Our website uses cookies for essential website functions and for Google Analytics tracking. Google Analytics collects information about how visitors use our site, such as pages visited and time spent on each page, in order to help us improve the website experience. This data is aggregated and does not identify you personally.

We do not use cookies for advertising, remarketing, behavioral tracking across other websites, or cross-site profiling. We do not participate in any advertising network or remarketing campaign.

You can control cookies through your browser settings, including blocking all cookies or deleting cookies that have already been set. Note that some essential website functions may not work properly if you block all cookies.

7. Data Security

We take reasonable steps to protect the information you share with us, including using reputable service providers that maintain industry-standard security practices for hosting, communications, and analytics.

No system is 100% secure, however, and we cannot guarantee absolute security of any information transmitted to us through the internet or stored in any system. By using our website and contacting us, you acknowledge this inherent risk.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to provide ongoing customer support, to maintain accurate business records, and to comply with any legal, tax, or accounting requirements that apply to us. When information is no longer needed for any of these purposes, we delete or anonymize it.

9. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You may request to know what personal information we have collected about you.
• Correction: You may request that we correct any inaccurate information we have about you.
• Deletion: You may request that we delete your personal information, where legally permitted and where we are not required to retain it for legitimate business or legal reasons.

To exercise any of these rights, contact us using the information in Section 13 below. We will respond to your request within a reasonable time and in accordance with applicable law.

Pennsylvania currently does not have a comprehensive state-level consumer data privacy law in effect. A consumer data privacy bill (HB 78) was passed by the Pennsylvania House of Representatives on October 1, 2025 and is currently under Senate consideration. If that bill becomes law, additional rights for Pennsylvania residents may apply at that time, and we will update this Privacy Policy accordingly.

10. Third-Party Links

Our website may include links to third-party websites or services that we do not own or operate. We are not responsible for the privacy practices, content, or accuracy of those third-party sites. If you click on a third-party link, you should review the privacy policy of that site before sharing any information.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us using the information below and we will take appropriate steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The most current version will always be posted on this page with the "Last updated" date at the top. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:

Hilltop Tree Services LLC
Email: hill_arthur@yahoo.com
Phone: (412) 607-8548